Vault Miami

Customer Service

CONTACT US

For Product and Customer Care Inquiries please contact:
hello@solika.com

For Wholesale Inquiries please contact:
sales@solika.com

For Press Inquiries please contact:
pr@solika.com

For Internship Opportunities please contact:
jobs@solika.com

RETURNS & EXCHANGES

What is your return policy?

We want you to love what you ordered! If you're not completely satisfied, we're happy to accept unworn, unwashed, unaltered, and unused full-price items with original tags attached for a refund within 14 days of delivery. Please keep in mind, items purchased at 40% off or more are FINAL SALE and are not eligible for return or exchange.

For returns, there is a $7.95 return label fee. However, if you select an exchange or store credit, we will cover the return shipping costs for you.

Shipping fees for returned items are non-refundable, unless the wrong item was sent or the item was defective, in which case we’ll take care of it!

How do I make a return?

To make a return, circle the items you’re returning, place in the original package and make sure they are in their original condition, tags and packaging included.

Start A Return.

Can I make an international return?

International returns must be authorized via hello@solika.com.

At this time we do not provide return labels for international returns, customer must return independently. Once received in office we will process refund.

How will I be refunded?

Once your return has been received, we aim to process it as quickly as possible, please allow 7-10 business days for your return to be processed. Please note that at peak times, it may take us longer than usual to process your return. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.

Refunds will be made in the form of the original payment. Items with gift receipts are eligible for exchange or refund in the form of a store credit. Refund will not include shipping fee.

Do you provide return labels?

Yes, process your return here .

For returns, there is a $7.95 return label fee. However, if you select an exchange or store credit, we will cover the return shipping costs for you.

Do you offer exchanges?

We sure do! Good news— no need to wait for us to receive your return! Exchanges through our portal are quick, easy, and FREE. :)

Our system will generate a return label for you, and as soon as your return is scanned and in transit, we’ll automatically process the shipment for your new item.

You can start your return or exchange here: returns.solika.com

Is it too late to return an item?

Returns processed past our 14 day policy is too late to make a return. If there were any shipping delays along the way, please email us hello@solika.com so we can accommodate you.

I received a damaged item?

We source our materials and select our factories to ensure the highest quality product. As such, we will accept any item with a manufacturing defect for exchange or refund within two weeks of purchase date.

In order to receive a new item in place of the defected item, we must receive an email within 3 days of receiving the defected item.

I am missing an item in my order?

We sincerely apologize for the inconvenience! Please contact us hello@solika.com and we will send you the correct item as soon as possible.

The wrong item or size was sent.

We sincerely apologize for the inconvenience! Please contact us hello@solika.com and we will send you the correct item as soon as possible.

Vault Miami

Customer Service

CONTACT US

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