Privacy Policy

CONTACT US

For Product and Customer Care Inquiries please contact:
hello@solika.com

For Wholesale Inquiries please contact:
sales@solika.com

For Press Inquiries please contact:
pr@solika.com

For Internship Opportunities please contact:
jobs@solika.com 

FAQ

Do you have a store?

SOLIKA does not have a store, we are exclusively online!

Do your dresses go on Sale?

SOLIKA dresses do not go on sale with the exception of Flash Sales, announced through social media. Join our newsletter and you'll be the first to know about our newest arrivals, special offers and events near you.

Do you offer gift options?

We just launched beautiful e-gift cards!

Click here 

Can I pre-order an item?

Unless you see an item marked 'Pre-Order' on our website, we do not offer a pre-order option. 

SIZE GUIDE

We know how important it is for a garment to fit properly, so we take time to explain a garment’s fit, style and material on each item’s page. In general, for our looser items, they can be worn a size down or size up, depending on your preference. 

If you do have any other specific questions, please email us hello@solika.com and we will be happy to help you out!

SHIPPING

How long will it take to receive my order?

Please allow 5-7 business days for delivery within the US and approximately 14 - 21 days for international delivery.

Please note that at peak times your order may take slightly longer than usual to arrive.

Will I receive tracking for my order?

Yes, an email with your tracking number will be sent to you once your order is ready to ship.

Please note: tracking information may not be available for up to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us hello@solika.com

Do you offer express shipping?

We do! See rates at checkout

How much is shipping in the US?

Standard delivery is $8

Enjoy free standard delivery on all orders over $300. We’ll automatically apply this discount at the checkout!

Do you ship internationally?

SOLIKA ships worldwide.

How much is international shipping?

International shipping varies depending on country, if you do not see your country listed at checkout, please email us hello@solika.com and we will be happy to add yours.

Please note: the customer is responsible for all custom fees, including taxes, brokerage fees and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.

RETURNS & EXCHANGES

What is your return policy?

We want you to love what you ordered! If you're not completely satisfied, we're happy to accept unworn, unwashed, unaltered, and unused full-price items with original tags attached for a refund within 14 days of delivery. Please keep in mind, items purchased at 40% off or more are FINAL SALE and are not eligible for return or exchange.

For returns, there is a $7.95 return label fee. However, if you select an exchange or store credit, we will cover the return shipping costs for you.

Shipping fees for returned items are non-refundable, unless the wrong item was sent or the item was defective, in which case we’ll take care of it!

How do I make a return?

To make a return, circle the items you’re returning, place in the original package and make sure they are in their original condition, tags and packaging included. 

Start A Return.

Can I make an international return?

International returns must be authorized via hello@solika.com.

At this time we do not provide return labels for international returns, customer must return independently. Once received in office we will process refund.

How will I be refunded?

Once your return has been received, we aim to process it as quickly as possible, please allow 7-10 business days for your return to be processed. Please note that at peak times, it may take us longer than usual to process your return. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.

Refunds will be made in the form of the original payment. Items with gift receipts are eligible for exchange or refund in the form of a store credit. Refund will not include shipping fee. 

Do you provide return labels?

Yes, process your return here.

For returns, there is a $7.95 return label fee. However, if you select an exchange or store credit, we will cover the return shipping costs for you.

Do you offer exchanges?

We sure do! Good news— no need to wait for us to receive your return! Exchanges through our portal are quick, easy, and FREE. :)

Is it too late to return an item?

Returns processed past our 14 day policy is too late to make a return. If there were any shipping delays along the way, please email us hello@solika.com so we can accommodate you.

I received a damaged item?

We source our materials and select our factories to ensure the highest quality product. As such, we will accept any item with a manufacturing defect for exchange or refund within two weeks of purchase date.

In order to receive a new item in place of the defected item, we must receive an email within 3 days of receiving the defected item.

 I am missing an item in my order?

We sincerely apologize for the inconvenience! Please contact us hello@solika.com and we will send you the correct item as soon as possible.

The wrong item or size was sent.

We sincerely apologize for the inconvenience! Please contact us hello@solika.com and we will send you the correct item as soon as possible.

GARMENT CARE

How do I wash my SOLIKA dresses?

The care instructions on our garments’ labels will give you advice on how to best care for your garment, making sure that they remain long-loved favorites for years to come.

Basics can be washed on delicate cold, and air-dried.

Collection items should be DRY CLEAN ONLY. 

WEBSITE

I can't add an item to my cart.

If you are having a hard time adding an item to your cart and/or are receiving an error message, this means the item is sold out! Keep checking back in, as we update inventory weekly, and stay posted about whats new in stock or sold out via our Instagram!

I am having technical issues shopping online.

Our site is working!

Please try the following:

– Refresh your browser
– Update your browsers settings
– Try shopping from a different browser

One of those should do it! Contact us if you’re still having trouble :)