Solika Face Masks

Customer Service

CONTACT US

For Product and Customer Care Inquiries please contact:
hello@solika.com

For Wholesale Inquiries please contact:
sales@solika.com

For Press Inquiries please contact:
pr@solika.com

For Internship Opportunities please contact:
jobs@solika.com

RETURNS & EXCHANGES

What is your return policy?

We want you to be completely satisfied with your purchase. As such, we will gladly accept unworn, unwashed, unaltered, unused full-price merchandise with original tags attached for a refund within 21 days of fulfillment date. Merchandise purchased at 40% off or greater is FINAL SALE and may not be returned or exchanged.

All returns must be purchased from solika.com. Merchandise purchased from Stores and other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

Please note: shipping charges for items you choose to return are non-refundable. (Shipping charges incurred from solika.com orders will be refunded if the wrong item was sent or if the item sent was discovered defective.) If an exchange is needed for a defective product, you will not be charged for shipping on your exchange.

How do I make a return?

To make a return, circle the items you’re returning, place in the original package and make sure they are in their original condition, tags and packaging included.

Start A Return.

Can I make an international return?
International returns must be authorized via hello@solika.com.

At this time we do not provide return labels for international returns, customer must return independently. Once received in office we will process refund.

How will I be refunded?

Once your return has been received, we aim to process it as quickly as possible, please allow 7-10 business days for your return to be processed. Please note that at peak times, it may take us longer than usual to process your return. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.

Refunds will be made in the form of the original payment. Items with gift receipts are eligible for exchange or refund in the form of a store credit. Refund will not include shipping fee.

Do you provide return labels?

Yes, process your return here .

Do you offer exchanges?

We sure do! If you want a different size or color, process your exchange through our returns portal and it will be shipped as soon as your original return is in transit. Good News - You do not need to wait for us to receive your return.

Is it too late to return an item?

Merchandise received past our 21 day policy is too late to make a return. If there were any shipping delays along the way, please email us hello@solika.com so we can accommodate you.

I received a damaged item?

We source our materials and select our factories to ensure the highest quality product. As such, we will accept any item with a manufacturing defect for exchange or refund within two weeks of purchase date.

In order to receive a new item in place of the defected item, we must receive an email within 3 days of receiving the defected item.

I am missing an item in my order?

We sincerely apologize for the inconvenience! Please contact us hello@solika.com and we will send you the correct item as soon as possible.

The wrong item or size was sent.

We sincerely apologize for the inconvenience! Please contact us hello@solika.com and we will send you the correct item as soon as possible.

Solika Face Masks

Customer Service

CONTACT US

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